For eligible online purchases, you can tell us you wish to cancel within 14 days of receiving your goods. You then have 14 days to send the goods back. Tell us clearly that you want to cancel, using our contact form or the model cancellation form below.
For a cancellation covering the whole order, we refund the goods and the cost of the least expensive standard delivery we offered. We can withhold the refund until we receive the goods or proof they were sent back, whichever happens first.
If you change your mind, you pay the direct cost of returning the goods. If an item is faulty, damaged or incorrect, please contact us with your order number. We’ll cover reasonable return postage when a return is needed. Your statutory rights apply.
Contact us with your order number so we can provide the correct return address and any available label. For supplier-fulfilled orders, we may ask you to send an approved return directly to our fulfilment partner. This process does not limit your statutory rights.
Model cancellation form
To Justin Robinson trading as LAH & VALE, 50 Valley Drive, Tamworth, Staffordshire, B77 5FP, United Kingdom. Email Lahandvale@gmail.com.
I give notice that I cancel my contract for the following goods:
Order date and date received:
Name:
Address:
Signature (only if sent on paper):
Date: