Refund policy
For eligible online purchases, tell us you wish to cancel within 14 days of receiving your goods. You then have 14 days to send the goods back. Email Lahandvale@gmail.com or use our contact form. Include your order number so we can provide return instructions. For supplier-fulfilled orders, we may direct approved returns to our fulfilment partner.
If you change your mind, you pay the direct cost of returning the goods. If an item is faulty, damaged or incorrect, contact us. We cover reasonable return postage when a return is needed. Your statutory rights apply.
For cancellation of the whole order we refund the goods and the least expensive standard delivery offered. We may withhold the refund until we receive the goods or evidence that they were sent back, whichever comes first.